Our guarantee has 3 components:
- We guarantee all of our shades are authentic and of the highest hand made quality. All of our Vianne shades were purchased by our company prior to the factory shutting down in France several years ago. Our family has been selling Vianne and luxury glass products for three generations.
- We guarantee that all of our shades are packed with extra care. We have been packing glass for decades and do everything we can to ensure there is no breakage. We replace all breakage free of charge, just in case.
- We guarantee you will be absolutely delighted with your shades. Our handmade shades are a higher quality than any other shades in the world.
If you have any issues with your purchase, then we will give you a full refund for the price of the shades. We believe in our beautiful glass shades and all purchases are backed by our guarantees and 24/7 customer service.